The dynamics of today's marketplace demand salespeople who see the world from their customer's point of view. Salespeople must effectively utilise the limited time they have with customers, shaping conversations that directly address customer needs and expectations to advance the selling process and shorten the cycle time to close business opportunities. The Consultative Skills course develops critical attitudes, skills and practices for interacting with customers. The course is based on research on the best practices that distinguish high-performance salespeople.
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